Frequently Asked Questions
Product Type
Ordering
  • How do I order a Bedloft, Combination Unit, and/or Futon?
  • How do I order a Bedloft, Combination Unit, and/or Futon?

    1.  Visit our homepage, www.Bedloft.com, and locate the large picture. Beneath that is an orange stripe with "Start Here to Order" and a white flashing arrow.


    2.  Fill in your School's State, School, and Rental Period from the drop-down menus, then select "Submit".


    3.  Select your Hall from the drop-down menu and enter your Room Number.

    *Please note that if you do not have your room assignment, you can still place an order; select "Unknown" as your Hall from the drop-down menu and enter "0" as your Room Number. Click "Go".

    4.  You will be directed to the main product ordering page for your school. You will be able to see all available products for your specific school and hall. Click on any of the product pictures to visit the product specific page.


    5.  On the product specific page, you can navigate through the tabs to find details on specifications, dimensions, materials, assembly, and warranty information.

    *Please note that if you entered "Unknown" for your Hall, you will see ALL products available at your school. We cannot guarantee that the product you choose will be available until you update your Hall and Room Number.*

    6.  Click on the orange "Rent" button to add the product to your Shopping Cart. You can either go back to the main product ordering page to add another product, or select the "Proceed to Secure Checkout" button if you are ready to Checkout.


    7.  When you are ready to "Proceed to Secure Checkout", you will be prompted to create an account. Please be sure to include the student's email address and phone number.


    8.  Once the account has been created, you will be directed to the payment portion. Enter your payment information here.


    9.  You will then be directed to confirm your order and review the terms and conditions. 


    10. After submitting your order, you will receive an electronic receipt to the email address you provided and a six-digit order #. Please save and/or print this for your records.

  • My school is not listed on your website - can I still order?
  • My school is not listed on your website - can I still order?

    If your school is not listed in the drop-down menu from the Bedloft.com homepage, Unfortunately, we do not provide our products at your school at this time.

    You may want to contact your Housing department for more information regarding Bedlofts, Combination Units, and/or Futons alternatives.

  • Why do I not see a Bedloft, Combination Unit, and/or Futon on the product page for my school?
  • Why do I not see a Bedloft, Combination Unit, and/or Futon on the product page for my school?

    Some of our schools do not offer lofts, combination units, and futon's from Bedloft.com, or they are restricted in certain halls and rooms.

    If you do not see a product as an option, you may want to contact your Housing department for more information regarding availability or other alternatives for your hall and room.


  • Should I order my Bedloft, Combination Unit and/or Futon during the summer or when I arrive on campus?
  • Should I order my Bedloft, Combination Unit and/or Futon during the summer or when I arrive on campus?

    We highly recommend that students order their products before move-in day. Quantities are limited, so make sure to place your order early! Students may still order their products when they arrive on campus if inventory is still available.

    Please visit our home page,
    www.bedloft.com, and select the "Distribution Information" tab. Select your State, School Name, Rental Period and Residence Hall to find out where we will be on your campus on move-in day.

  • I don't know my hall and room number - can I still order a bedloft, combination unit, and/or futon?
  • I don't know my hall and room number - can I still order a bedloft, combination unit, and/or futon?


    Yes. When you arrive to the page where you enter your Hall and Room Number, select "Unknown" from the "Select Hall" drop-down menu and enter "0" for your Room Number. While most of our products are available in all residence halls, we cannot guarantee that the product you choose will be available for your specific hall and room until you update this information. 


    If you place an order for a product and find that it is not available once you update the hall and room information, we will offer you the opportunity to substitute another product (if applicable) or receive a refund.


  • Can I still order a shelf after I already ordered and/or received my Bedloft?
  • Can I still order a shelf after I already ordered and/or received my Bedloft?


    Yes. Please visit our home page at www.Bedloft.com and log in to your account.


            1.        Log in to your account and select the "Order History" tab. 


            2.        Select the "Create New Order" button in the top right corner to place an order for a shelf.


  • Are These Products Approved by My School
  • Are These Products Approved by My School

    Yes. Our company has a partnership with each school listed on our website. We work with the school to guarantee that all products offered are safe and fit in the room dimensions specific to the school. 
  • Can my roommates and I split the cost?
  • Can my roommates and I split the cost?

    Yes, you are able to split the cost of a product. However, those details will need to be worked out separately from our company, as we are only able to accept one form of payment per order.

    Please note, that if you do split the cost, the product will still only be in one person's name. That person will be held responsible if anything should happen to the product over the course of the rental period.

  • What is covered under the Product Insurance
  • What is covered under the Product Insurance

    Product Insurance covers accidental damage to a rented product and/or missing parts.


    Compact appliances:  Coverage includes damage to body, doors, microwave, etc. Additionally, insurance will cover the replacement of missing or damaged parts- including shelves, microwave plate,microwave ring, door bars, legs, brackets and knobs.


    Bed Lofts:  Insurance covers missing or damaged parts. Insurance also covers any necessary clean-up of lofts due to use of stickers, tape, etc. 


    **Product Insurance does not ensure that the product you receive will be completely free of wear, but it does protect you against any damage beyond normal wear and tear.



    Product Insurance does NOT cover:


    Loss or theft of product


    Returning product without being cleaned properly (Compact appliances)


    Moving product without properly notifying Bedloft.com


    Improper return fees


    Damage/loss due to abuse or negligence


  • How do I order Insurance for my product(s)
  • How do I order Insurance for my product(s)

    If insurance is available, it will be added to the order automatically.

    You will see an additional charge for insurance on the Order Confirmation page AFTER entering payment information but BEFORE submitting your order.

    However, at some schools we are not contracted to provide insurance for specific products or any at all, so you WILL NOT be able to add it. 


    In those cases, be sure to report any superficial damage on your unit IMMEDIATELY - our Customer Experience Team will document your account. You can also send pictures and describe the quality to [email protected].
  • I don't think I need insurance - Can I Opt-Out?
  • I don't think I need insurance - Can I Opt-Out?

    On the order confirmation page, before submitting your order you can opt-out of insurance by clicking the "Red" trash can next to it on the right side of the screen.

    However, once you have removed insurance from your order you WILL NOT be able to re-add it later. We highly encourage and recommend to insure your rental and play it safe!

Service
  • I am missing a part for my Futon - what should I do?
  • I am missing a part for my Futon - what should I do?


    If you are missing any parts for your futon, please visit our home page at www.Bedloft.com.  


    1.    Log into your Bedloft.com account and select the “Service Ticket”tab.


    2.    Select the “Add Service Ticket” button in the top right corner and notify of the issue in the “Details” section.


    3.    A member of the Bedloft.com team will contact you with further instructions.



  • I am changing rooms - can I take my Bedloft and/or Combination Unit with me?
  • I am changing rooms - can I take my Bedloft and/or Combination Unit with me?

    Yes, of course! We do provide relocation services!


    A $30 relocation fee does apply and will need to be paid before our team can proceed with the request. 


    1.    Log in to your Bedloft.com account or visit the www.bedloft.com homepage.


    2.    Select “Create A Service Ticket” and fill out the appropriate contact fields.


    3.    In the “DETAILS” section, notify us that you are changing rooms and would like to relocate your rental(s).


    4.    A member with the Bedloft.com team will contact you to assist with the relocation process.



  • What happens if I have a problem with my product(s) at any time during the year?
  • What happens if I have a problem with my product(s) at any time during the year?


    We strive to provide high quality products to our customers. However, if a problem should arise with your product(s) anytime during the year, please visit our home page at www.Bedloft.com 



    1.    Log in to your Bedloft.com account or visit the www.bedloft.com homepage.


    2.    Select “CREATE A SERVICE TICKET” and fill out the appropriate contact fields.


    3.    In the “DETAILS” section, notify us of the issue you are experiencing.


    4.    A member with the Bedloft.com team will contact you accordingly to address the issue.



  • My safety rail is loose - what should I do?
  • My safety rail is loose - what should I do?


    Bedloft.com cares about your safety!


    Please contact us immediately, to make us aware of your safety rail issue. All Safety Rail requests are considered an immediate issue and will be addressed asap.  

     

    Please visit our home page at www.Bedloft.com

     

    1.   Log in to your Bedloft.com account and select the "Service Ticket" tab. 

     

    2.   Select the "Add Service Ticket"button in the top right corner and notify us that you are having issues with your safety rail in the “Details” portion.

     

    3.   A member of the Bedloft.com team will contact you to arrange an appointment to repair or replace your safety rail.



  • My Bedloft seems to be unstable - what should I do?
  • My Bedloft seems to be unstable - what should I do?

    Bedloft.com cares about your safety!



    If your bed loft seems to be unstable, please check to make sure that the bottom brace has not come out of place. If it has, you will need to gently apply pressure on it to pop it back in place. 



    You should also check to make sure that the beams (support bar) are not loose; if they are, tighten the wing nut that holds them together. You may also want to check the Assembly instructions on your school's product page under the"Assembly" tab.



    If neither of these fixes the problem, please visit our home page at www.Bedloft.com.

     

    1.    Log into your Bedloft.com account or visit the www.bedloft.com home page.


    2.    Select "CREATE A SERVICE TICKET” button in the top right corner and notify us of the specific issue in the “DETAILS” section.


    3.    This matter is considered an immediate issue. A member of the Bedloft.com team will contact asap to arrange an appointment for repair.


  • If I don't want my Bedloft and/or Combination Unit anymore - Can I give it to someone else to use?
  • If I don't want my Bedloft and/or Combination Unit anymore - Can I give it to someone else to use?



    Yes! You do have the option to transfer your product(s) to another student. 


    However, you may NOT transfer your Combination Unit to a student who has already rented the product. Only one Combination Unit is allowed per student per academic year.



    1.   Log in to your Bedloft.com account or visit the www.bedloft.com homepage.

     

    2.   Select "CREATE A SERVICE TICKET" and fill out the appropriate contact fields.

     

    3.   In the "DETAILS" section, notify us that you would like to transfer your rental.


    4. A member with the bedloft.com team will contact you with further details.





    **Please note, any finances will need to be handled separately from Bedloft.com and worked out amongst the students/parents.




Returns & Cancellations
  • I have already moved in and received my product(s), but I don't want it anymore - what should I do?
  • I have already moved in and received my product(s), but I don't want it anymore - what should I do?

    To properly cancel and return your order after move – in(or delivery), please visit our home page at www.Bedloft.com.

     


    1.   Log in to your Bedloft.com account and select the "Service Ticket" tab. 

     

    2.   Select the "Add Service Ticket"button in the top right corner and notify us that you wish to cancel and return your order in the “Details” portion.

     

    3.   A member of the Bedloft.com team will contact you to discuss further and arrange a removal appointment.

     


    **Please note, if a refund applies to your return it WILL NOT be released until the product has been picked up by a Bedloft.com team member.



    ---------------------------------------------------------------------------------------


    If you cancel your order AFTER the Pre-Order Deadline but BEFORE the first day of class, you will receive a 100% refund less the restocking/early cancellation fee (as outlined in the Rental Agreement Terms & Conditions)



    If you cancel your order AFTER the first day of class, your refund will be prorated less the restocking fee (as outlined in the Rental Agreement Terms & Conditions):


    • 1st week of school/possession: 75% refund less the restocking fee
    • 2nd week of school/possession: 50% refund less the restocking fee
    • 3rd week of school/possession: 25% refund
    • 4th week of school/possession and after: No refund


  • How do I return my Bedloft and/or Combination Unit at the end of the year?
  • How do I return my Bedloft and/or Combination Unit at the end of the year?


    Return procedures will vary by school, however the return method typically is very simple. Please visit our home page at www.Bedloft.com. 


            1.        Select the "Return Information" tab.

     

            2.        Select your State, School Name, Rental Period and Residence Hall to find out how you will return your product(s). 

         

            3.        Students will also receive email communication from the Bedloft.com Customer Experience Department regarding the specific procedure for their school prior to final's week.


  • I haven't moved in yet, but I want to cancel my order - what should I do?
  • I haven't moved in yet, but I want to cancel my order - what should I do?

    To properly cancel your order, please visit our home page at www.Bedloft.com.

     

     

    1.   Log in to your Bedloft.com account and select the "Service Ticket" tab. 

     

    2.   Select the "Add Service Ticket"button in the top right corner and notify us that you wish to cancel your order in the “Details” portion.

     

    3.   A member of the Bedloft.com team will contact you and begin the cancellation process for you.

     


    **Please note, if your cancellation request is received during deliveries on campus there is a chance your order will still be in the room upon your arrival. If you arrive in your room and the product(s) was delivered, please contact Customer Experience to arrange a time for removal.

    ----------------------------------------------------------------------


    If you cancel your order BEFORE the Pre-Order Deadline, you will receive a 100% refund.



    If you cancel your order AFTER the Pre-Order Deadline but BEFORE the first day of class, you will receive a 100% refund less the restocking/early cancellation fee (as outlined in the Rental Agreement Terms & Conditions)



    If you cancel your order AFTER the first day of class, your refund will be prorated less the restocking fee (as outlined in the Rental Agreement Terms & Conditions):

    • 1st week of school/possession: 75% refund less the restocking fee
    • 2nd week of school/possession: 50% refund less the restocking fee
    • 3rd week of school/possession: 25% refund
    • 4th week of school/possession and after: No refund



  • I don't want my bed loft anymore, but I want to give it to someone else - what should I do?
  • I don't want my bed loft anymore, but I want to give it to someone else - what should I do?



    Yes! You do have the option to transfer your loft to another student. 




    1.   Log in to your Bedloft.com account or visit the www.bedloft.com homepage.

     

    2.   Select "CREATE A SERVICE TICKET" and fill out the appropriate contact fields.

     

    3.   In the "DETAILS" section, notify us that you would like to transfer your rental.


    4. A member with the bedloft.com team will contact to you with further details.





    **Please note, any finances will need to be handled separately from Bedloft.com and worked out amongst the students/parents.


    View File
  • What is your refund policy?
  • What is your refund policy?

    A student can cancel their order and return at any time, but they can only obtain a refund until the 3rd week of possession. 


    *See the schedule below for the refund amount per the date requested. Insurance WILL NOT be refunded after delivery has taken place.


    Refunds will be processed back to the original form of payment. If the refund cannot be processed back onto the original form, the customer will be contacted directly by Customer Experience to discuss other refund options.

     

    Refunds can take up to 4-6 weeks to process if requested during peak times.



     

    Date Requested:

    Amount Refunded

    Before pre-order deadline

    FULL REFUND

    After pre-order deadline, but before classes start

    FULL REFUND (minus the $30 Early Cancellation Fee)

    1st week of class

    75% of rental fee (minus the $30 Restocking Fee if delivered)

    2nd week of class

    50% of rental fee (minus the $30 Restocking Fee if delivered)

    3rd week of class

    25% of rental fee

    4th week or later

    No Refund



    Futons

    • Futons is purchased from Bedloft.com and come with a 30-day warranty. This warranty covers defects in the material and workmanship of the product and/or futon mattress. If the damage is reported within the 30-day warranty period, Bedloft.com will either repair or replace the damaged product(s). 


    • Futons and Futon Mattresses are purchased products. If the box has been opened and/or futon mattress has been taking out of the plastic/unwrapped, you cannot return or be refunded for the Futon.



    • This warranty will NOT cover damage due to: misuse, abuse, neglect, improper operation(s), unsecured transportation, or other mishandling.



  • When will my refund be processed and credited back to my account?
  • When will my refund be processed and credited back to my account?

    Refunds requested during peak times (Aug-Sept) of the year can take up to 4-6 weeks to process. 


    Please note, that this is a very cushy estimate and will greatly depend on the influx of requests we receive or if a order has to be removed from a room. It is very possible that your refund will be returned to you earlier than the estimated time. 



    ---------------------------------------------------


    Refunds requested outside of peak times can typically be processed within 1-2 business days.


    Once your refund has been processed, you will receive a "Refund Confirmation" email receipt to the email address on file. Once you receive the confirmation, the credit should post to your account within one week depending on banking processing times.

Delivery
  • I am moving in early - will my product(s) be available when I arrive?
  • I am moving in early - will my product(s) be available when I arrive?


    We are aware that some students move in early for various reasons. Unfortunately, we are unable to accommodate early move-in situations. 


    Our team is on campus for specific, pre-set periods of time; which is coordinate prior to the start of the academic year. We sincerely apologize for any inconvenience in this matter.


    If you move in prior to your school's delivery dates and have not received your order, please contact Customer Experience by logging into your bedloft.com account and select "Create A Service Ticket" or call 1-866-651-5638 to discuss further.


  • How will I receive my product(s)?
  • How will I receive my product(s)?

    We have three distinct methods of delivery.* Delivery methods vary by school and sometimes by product.*

    1) Our team will deliver the products to your room and also provide assembly for lofts. 

    2) Our team will ONLY deliver the product to your room, and you will be required to assemble, if renting a loft.

    3) Our team will setup a location on campus at a specific time and date for you to visit and arrange pick up of your rental. These dates are typically around Freshmen move in week.


    Please visit the "Distribution Information" tab on the homepage. You will need to select your School State, School, Rental Period, and Hall to see when delivery can take place at your school. 

Combination Unit (Microwave/Refrigerator) Product Details
  • What is a Combination Unit?
  • What is a Combination Unit?

    A Combination Unit is a three-in-one appliance that combines a refrigerator, freezer and microwave. This unique, energy-efficient
    multi-appliance is approved at each school listed on our website and will bring the comfort of home to your room. It is one less large item to pack up and worry about during move-in and move-out.

  • What are the advantages of Renting a Refrigerator Unit compared to Purchasing one?
  • What are the advantages of Renting a Refrigerator Unit compared to Purchasing one?

    Renting one of our Combination Unit's is a convenient, affordable alternative to purchasing multiple appliances. It eliminates the hassle of moving those appliances from home to school and back home at the end of the year.


    You are receiving a high-quality product for a low rate that you're able to get again and again each year!


    If you are changing rooms and need assistance moving your unit or your unit needs repaired during the academic year, you'll have the Bedloft team at your disposal!



    All Bedloft.com Combination Units are school-approved, guaranteeing that your unit meets your school's standards.

  • What are the dimensions of the Combination Unit?
  • What are the dimensions of the Combination Unit?


    Combination Unit models vary by school. Please visit your school's product page on our website at www.Bedloft.com, and click on the specific product. When you scroll down you will see the specific product information and dimensions.


  • Do all the Combination Units have freezers?
  • Do all the Combination Units have freezers?


    All EcoMax Units come with a full freezer (and microwave). However, some of our schools offer refrigerator-only or Fridge/Freezer-only models. Please visit your school’s product page for specific product information and all products offered.


  • Can I rent the Fridge and Microwave seperately?
  • Can I rent the Fridge and Microwave seperately?

    Unfortunately, our Combination Units will not come separated. The microwave is bolted together with the refrigerator and cannot be taken apart. However, some schools will have the option of renting our fridge/freezer models. Please visit your school's product page to see all products offered for your school.
Futon Product Details
  • Is there a warranty on the Futon?
  • Is there a warranty on the Futon?

    Yes. Futons purchased from Bedloft.com come with a 30-day warranty. 


    This warranty covers defects in the material and
    workmanship of the Futon and/or Futon mattress. If the damage is reported within the 30-day warranty period, Bedloft.com will either repair or replace the damaged product(s).


    This warranty will NOT cover damage due to: misuse, abuse, neglect, improper operation, unsecured transportation or any other mishandles.


    For warranty claims, please contact our Customer Experience Department at www.bedloft.com and create a service ticket.






  • What are the dimensions of the Futon Frame?
  • What are the dimensions of the Futon Frame?


    Unlike standard Futon's sold in most retail stores, Bedloft.com's Futons are custom-designed for residential hall rooms and will fit in the rooms at your school. 



    Futon Frame Dimensions:

    Width: 60"
    Depth: 36"

    Weight: 53 lbs.
    Possible Configurations:


    • Love seat
    • Lounger
    • Full-size bed





  • What are the dimensions of the Futon Mattress?
  • What are the dimensions of the Futon Mattress?


    Futon Mattress - Comes in black only


    Type:
    Tri- fold
    Size: Full 73" x 52"
    Thickness: 4"
    Weight: 56 lbs.
    Color: Black
    Outside Cover: Poly( 65%) Cotton( 35%) Blend
    Inside Material: Cotton Felt(80%) and Foam(20%)



Bedloft Product Details
  • What is the advantage of having a Bedloft?
  • What is the advantage of having a Bedloft?

    Bedlofts are an affordable and convenient way to create more space in your residence hall room. The additional living space will provide a more comfortable environment and will free up space for other items, such as a futon, desk, dresser and more.

  • Are the Bedloft's approved by my school?
  • Are the Bedloft's approved by my school?

    Yes. Bedloft.com has a partnership with each school listed on our website. We work with the school to guarantee that the Bedloft's offered are safe and fit the room dimensions specific to the school's requirements.

  • What are the dimensions of the Bedloft?
  • What are the dimensions of the Bedloft?


    The Bedloft's vary by each school. Please visit your school's product page on our website at www.Bedloft.com, and click on the specific product. When you scroll down you will see tabs with specific product information and dimensions.


  • Will I be able to set up my Bedloft by myself?
  • Will I be able to set up my Bedloft by myself?


    Yes, the bed loft is designed to be able to be set up by one person. You will receive specific assembly instructions with your bed loft, if you are required to assemble your loft. 

    *Assembly instructions are also available on your school's product page under the "Assembly" tab.*